Get Help

We're here for you - 24/7. Use our website to submit any maintenance requests, pay your rent, or just to drop us a line. We love to hear from our investors and residents.

Get Help2024-06-06T19:25:04+00:00

Asheville Office

16 Regent Park Blvd Suite E.
Asheville, NC 28806

Office Hours: Monday-Friday 9:00 am-5:00 pm
By Appointment Only
Phone: 828.251.9966

Charlotte Office

19600 W. Catawba Avenue, Suite C301
Cornelius, NC 28031

Office Hours: Monday-Friday 9:00 am-5:00 pm
By Appointment Only

Phone: 1.888.372.7528

Am I required to have Renters Insurance?2024-05-03T00:31:40+00:00

Residents are not required but are strongly encouraged to obtain Renters Insurance to protect their household goods. Your decision, yes or no, does not impact our Firm or the home owner. Although Renters Insurance is recommended, it is not enforced or tracked by PURE Property Management of North Carolina.

How can I make a maintenance request?2024-06-27T23:17:27+00:00

Login to your resident portal to submit a maintenance request online. For maintenance emergencies after business hours, call 855-420-7873 to speak with our After Hours team.

How can I pay rent online?2024-05-03T00:21:09+00:00

You can pay rent online through your resident portal.

How can I renew my lease?2024-05-03T00:21:42+00:00

Contact your property manager if you are interested in renewing your lease.

How do I request a portal password or change my portal password?2024-05-03T00:22:38+00:00

You can request a portal password from the portal log in screen or call our office during business hours and a Support Team Member can assist with your request. When you request a password, an automated email with a system generated password and link to log in to your portal will be sent to the email address PURE Property Management of North Carolina has on file. If you have tried to log in multiple times from the same browser and are unable to access your portal, you may need to clear your browser’s history/cache before attempting to log in again.

To update your portal password while logged in to your portal: From the My Account page, click the Change Email and Password link that appears on the right side of the screen in the My Contact Information section. Make appropriate changes and click Save when done.

How do I set up my utilities?2024-05-03T00:25:15+00:00

The Utilities page on this site will provide you with links and contact information for county utility providers. Unless specified in your lease agreement, utilities at your rental property should be transferred into your name on the start date of your lease term.

I am not renewing my lease. How do I submit a notice to vacate?2024-05-03T00:25:45+00:00

Contact your property manager if you plan to not renew your lease. Your notice to vacate MUST be submitted in writing.

I’m moving out before the end of my lease. Do I still have to pay rent?2024-05-03T00:26:20+00:00

You are bound to your lease term as stated in your Lease Agreement. If you vacate before the end of your lease term, you still have an obligation to pay rent as per your lease agreement.

What is the procedure for vacating my property?2024-05-03T00:26:54+00:00

Begin by submitting your notice to vacate. Your property manager will then contact you to begin the move out process.

Do you have a pet or smoking policy for properties that you manage?2024-06-27T23:22:28+00:00

It is recommended that an investor offer their rental property as pet friendly where possible. Please note that by not accepting or considering pets you may be limiting your rental audience.

PURE Property Management offers the ‘Enhanced Damage Program’ to all Owners who agree to allow PURE PM to offer their property as ‘pet friendly.’ As a part of this Program, PURE agrees to repair any documented pet damage, up to $2,000 per lease, for pet damages exceeding the Resident’s Security Deposit or SDRP coverage (restrictions apply).

Applicants with household pets or service/companion/assistive animals are required to submit a per pet application through a third-party pet screening vendor as part of our rental application process. No smoking is allowed at any of our managed properties.

How do you handle property maintenance?2024-03-26T21:36:37+00:00

Our in-house maintenance department dispatches service vendors for routine maintenance. Maintenance dispatchers are on call during after-hours, weekends and holidays for maintenance emergencies.

How do you screen and select rental applicants?2024-03-26T21:36:44+00:00

Resident applications are processed electronically and include credit, criminal, sex offender and past eviction background searches. Our scoring and resident recommendation policies are built on industry standards and are followed to ultimately accept or decline prospective residents.

Can I use your services if I already have an agent listing my home for sale?2024-06-27T23:19:12+00:00

PURE Property Management of North Carolina respects the Law of Agency and will work side by side with your Real Estate Agent. If a resident is found before a Buyer is found, then you simply remove your listing from the sales market. If your Real Estate Agent finds a Buyer before a resident is found, then you simply send us a copy of your contract and you can terminate without paying the full contract termination penalty. It is requested that you reimburse the property marketing expenses for the months your property was advertised for rent up until you found a Buyer and you notified PURE Property Management in writing that your property went under contract.

Inquire with Us

Go to Top