For Residents

Providing Exceptional Resident Experiences

If you are thinking about renting one of our properties in Asheville, Charlotte, Raleigh or Winston Salem, contact our leasing team with any questions, to discuss rental requirements, or to schedule a showing.

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PURE Property Management residents

Why choose a PURE-managed home?

Our team is here to provide you with a safe, comfortable, and well-maintained rental property with exceptional customer service. We are here when you need us – whether it’s to answer a question or respond to an emergency. We manage single-family homes, condos, apartments, and more!

We’re Here for You

We are here when you need us – whether it’s to answer a question or respond to an emergency.

Resources to Make Your Stay Comfortable

Our online portal allows residents to pay rent online, securely and conveniently at any time of the day or night, and from anywhere they happen to be. In addition, they can set up recurring payments, view their lease, or submit a maintenance request.

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What Clients and Residents Across the Nation Think

Explore what our clients and residents have to say and discover the quality and attention that PURE Property Management of North Carolina brings to every interaction. Your trust is our success story.

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Asheville Office: 828.251.9966 – Charlotte Office: 888.372.7528

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Resident FAQ

Am I required to have Renters Insurance?2024-05-03T00:31:40+00:00

Residents are not required but are strongly encouraged to obtain Renters Insurance to protect their household goods. Your decision, yes or no, does not impact our Firm or the home owner. Although Renters Insurance is recommended, it is not enforced or tracked by PURE Property Management of North Carolina.

How can I make a maintenance request?2024-06-27T23:17:27+00:00

Login to your resident portal to submit a maintenance request online. For maintenance emergencies after business hours, call 855-420-7873 to speak with our After Hours team.

How can I pay rent online?2024-05-03T00:21:09+00:00

You can pay rent online through your resident portal.

How can I renew my lease?2024-05-03T00:21:42+00:00

Contact your property manager if you are interested in renewing your lease.

How do I request a portal password or change my portal password?2024-05-03T00:22:38+00:00

You can request a portal password from the portal log in screen or call our office during business hours and a Support Team Member can assist with your request. When you request a password, an automated email with a system generated password and link to log in to your portal will be sent to the email address PURE Property Management of North Carolina has on file. If you have tried to log in multiple times from the same browser and are unable to access your portal, you may need to clear your browser’s history/cache before attempting to log in again.

To update your portal password while logged in to your portal: From the My Account page, click the Change Email and Password link that appears on the right side of the screen in the My Contact Information section. Make appropriate changes and click Save when done.

How do I set up my utilities?2024-05-03T00:25:15+00:00

The Utilities page on this site will provide you with links and contact information for county utility providers. Unless specified in your lease agreement, utilities at your rental property should be transferred into your name on the start date of your lease term.

I am not renewing my lease. How do I submit a notice to vacate?2024-05-03T00:25:45+00:00

Contact your property manager if you plan to not renew your lease. Your notice to vacate MUST be submitted in writing.

I’m moving out before the end of my lease. Do I still have to pay rent?2024-05-03T00:26:20+00:00

You are bound to your lease term as stated in your Lease Agreement. If you vacate before the end of your lease term, you still have an obligation to pay rent as per your lease agreement.

What is the procedure for vacating my property?2024-05-03T00:26:54+00:00

Begin by submitting your notice to vacate. Your property manager will then contact you to begin the move out process.

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