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Investor FAQ

Investor FAQ2024-06-06T19:21:36+00:00

Property Management FAQ

Do you have a pet or smoking policy for properties that you manage?2024-06-27T23:22:28+00:00

It is recommended that an investor offer their rental property as pet friendly where possible. Please note that by not accepting or considering pets you may be limiting your rental audience.

PURE Property Management offers the ‘Enhanced Damage Program’ to all Owners who agree to allow PURE PM to offer their property as ‘pet friendly.’ As a part of this Program, PURE agrees to repair any documented pet damage, up to $2,000 per lease, for pet damages exceeding the Resident’s Security Deposit or SDRP coverage (restrictions apply).

Applicants with household pets or service/companion/assistive animals are required to submit a per pet application through a third-party pet screening vendor as part of our rental application process. No smoking is allowed at any of our managed properties.

How do you handle property maintenance?2024-03-26T21:36:37+00:00

Our in-house maintenance department dispatches service vendors for routine maintenance. Maintenance dispatchers are on call during after-hours, weekends and holidays for maintenance emergencies.

How do you screen and select rental applicants?2024-03-26T21:36:44+00:00

Resident applications are processed electronically and include credit, criminal, sex offender and past eviction background searches. Our scoring and resident recommendation policies are built on industry standards and are followed to ultimately accept or decline prospective residents.

Can I use your services if I already have an agent listing my home for sale?2024-06-27T23:19:12+00:00

PURE Property Management of North Carolina respects the Law of Agency and will work side by side with your Real Estate Agent. If a resident is found before a Buyer is found, then you simply remove your listing from the sales market. If your Real Estate Agent finds a Buyer before a resident is found, then you simply send us a copy of your contract and you can terminate without paying the full contract termination penalty. It is requested that you reimburse the property marketing expenses for the months your property was advertised for rent up until you found a Buyer and you notified PURE Property Management in writing that your property went under contract.

How do you screen and select rental applicants?2024-06-20T03:06:32+00:00

Resident applications are processed electronically and include credit, criminal, sex offender and past eviction background searches. Our scoring and resident recommendation policies are built on industry standards and are followed to ultimately accept or decline prospective residents.

How do you show the properties you manage?2024-06-20T03:07:20+00:00

Showings are scheduled through PURE Property Management of North Carolina’s website.

How will you advertise my property?2024-06-27T23:18:17+00:00

We advertise listings aggressively online through our website and multiple listing-syndication sites that blast your listing across the internet. We also advertise on our exclusive showing appointment website where you can schedule your showing and apply for properties online, at your convenience.

Should I rent or sell my home?2024-06-20T03:08:14+00:00

This is a popular discussion point in our given economy. If you are undecided on renting versus selling then consider this scenario: Why not market your home for sale and rent at the same time? PURE Property Management of North Carolina has the resources and relationships with top producing Real Estate Agents to help you market your home for sale while searching for a well-qualified resident at the same time. We will refer you to a top producer at no charge to you to ensure you have the absolute best resources to assist you in your real estate needs. When the best first option, Buyer or Renter, comes along then simply terminate the other option.

What contracts do you use with investors and residents?2024-06-20T03:09:01+00:00

Master agreements that have been reviewed by PURE Property Management’s legal counsel are used and are compliant across the States where business is held.

When and how do you disburse payments to homeowners / landlords?2024-06-20T03:09:37+00:00

All rent is due on the 1st of the month, unless stated differently in the terms of the lease agreement. Clients are paid after rent is collected and cleared. Owner draws are processed on the 10th, 15th and 25th. If these dates fall on a weekend or holiday, owner draws will be processed the next business day. Please keep these dates in mind when scheduling your monthly mortgage payments. A monthly statement will be posted to the online owner portal after month end and will include all income, expenses and owner draws collected and disbursed during the month. Owner draw payments are dispersed via direct deposit to a checking or savings account of your choosing. There is no additional charge to our clients for this service. Should you require a printed check, we can provide that but a $25 service fee will be charged.

Will you manage my HOA account?2024-06-20T03:10:57+00:00

As the homeowner you are accountable to continue to pay your mortgage, taxes, insurance and HOA dues. We will be a point of contact between your HOA and your resident. We will help resolve any HOA issues or violations and provide any updates to your resident that the HOA communicates. You will want to provide your property managers information to the HOA company so they are able to communicate with us directly. Otherwise, the HOA will communicate with you and you can send this information to your property manager who will update your resident. However, payment of HOA dues is maintained by you, the homeowner.

I would like to sell my rental property. Can you help?2024-06-20T03:11:49+00:00

PURE Property Management of North Carolina is an exclusive Property Management firm. Although we cannot list your property for sale, we have an extensive network of reputable firms and agents that we can refer to you for listing your property to sell. If you were referred to us by a Realtor outside of our firm, we recommend working with that Realtor to sell your property.

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