We ask for your patience as we navigate through the aftermath of this disaster. While it may take us longer than usual to respond to voicemails and emails, please be assured that we will respond.
Email is preferred as it helps us organize priorities and multi-task.
PURE’s co-workers in other locations are pitching in to assist us, so you may receive communication from a person you are not familiar with. Please be sure their email address contains “purepm.co”.
FAQ for Residents
Scam/fraud protection:
Unfortunately, disasters attract scammers. Please know that it is “business as usual” – rent payment and maintenance requests are facilitated through your portal as always.
If you are contacted by anyone asking you to do something that is out of the norm, please email us with the details of the request, wait for our reply, and consider the request suspect.
- What should I do if I’m having trouble paying rent?
- Please email us as soon as possible so we can work with you to find a solution.
FAQ for Investor Clients (Owners)
- When will I receive an update on my property?
- We are working diligently to assess all properties as soon as it’s safe to do so. We will contact you directly with an update as soon as possible.
- What if my resident can’t pay rent in October?
- We will be in contact with you if the situation arises to discuss.
- How can I help?
- We appreciate your patience during this difficult time. Please wait for us to contact you with property updates. Your understanding and support are crucial as we work to help our community recover.
Local Resources
The City of Asheville – Tropical Storm Helene Recovery Resources
Asheville Citizen Times – Quick guide to finding essentials and navigating Asheville after Helene
Asheville Shelters
- There are two shelters available at Asheville–Buncombe Technical Community College:
General Population Shelter: A-B Tech Conference Center, 16 Fernihurst Drive, Asheville, NC 28801 (Please use Victoria Road Entrance). No pets allowed - Medical Emergency Shelter for individuals dependent on medical equipment requiring power: 10 Genevieve Circle, Asheville, NC 28801
Water Sources
The city’s water system was heavily damaged in the storm, and a boil advisory is in place for Western North Carolina. In a release on Sunday, city officials said “restoring service to the full system could potentially take weeks.”
Emergencies
For any life-threatening situations, always call 911. Buncombe County has a line for reports of downed trees, debris and other non-emergencies: 828-250-6650.
Missing Persons Reports
To report a person believed to be missing or unaccounted for, voicemails can be left for the Buncombe County Family Assistance Center at 828-820-2761. The county also created a form — https://bit.ly/3TLSLNK — to notify Buncombe officials of loved ones who aren’t accounted for.
To Donate to Relief Efforts
American Red Cross: redcross.org
GoFundMe: www.gofundme.com/c/act/hurricane-helene
The Salvation Army: www.disaster.salvationarmyusa.org
United Way: support.unitedway.org/page/Helene
World Central Kitchen: wck.org
Humane Society Disaster Relief: www.humanesociety.org
