Property Management FAQ

• Can I use your services if I already have an agent listing my home for sale?

  PURE Property Management of North Carolina respects the Law of Agency and will work side by side with your Real Estate Agent. If a resident is found before a Buyer is found, then you simply remove your listing from the sales market. If your Real Estate Agent finds a Buyer before a resident is found, then you simply send us a copy of your contract and you can terminate without paying the full contract termination penalty. It is requested that you reimburse for half of the property marketing expenses of $150 for the months your property was advertised for rent up until you found a Buyer and you notified PURE Property Management in writing that your property went under contract.

• Do you have a pet or smoking policy for properties that you manage?

  It is recommended that an investor offer their rental property as pet friendly where possible. Please note that by not accepting or considering pets you may be limiting your rental audience. Our pet policy is as follows:

  • Non-refundable pet fee range of $300-$400 per pet due with move in funds. Pet rent may be applicable.
  • 3 pet limit per household

  
  

  Applicants with household pets or service/companion/assistive animals are required to submit a per pet application through a third-party pet screening vendor as part of our rental application process. No smoking is allowed at any of our managed properties.

• How do I sign up for property management services?

  Get started by Inquiring About Our Services.

• How do you handle property maintenance?

  Our in-house maintenance department dispatches service vendors for routine maintenance. Maintenance dispatchers are on call during after-hours, weekends and holidays for maintenance emergencies.

• How do you screen and select rental applicants?

  Resident applications are processed electronically and include credit, criminal, sex offender and past eviction background searches. Our scoring and resident recommendation policies are built on industry standards and are followed to ultimately accept or decline prospective residents.

• How do you show the properties you manage?

  Resident applications are processed electronically and include credit, criminal, sex offender and past eviction background searches. Our scoring and resident recommendation policies are built on industry standards and are followed to ultimately accept or decline prospective residents.

  Showings are scheduled through PURE Property Management of North Carolina's website.

• How will you advertise my property?

  We advertise listings aggressively online through our website, local Multiple Listing Service (MLS), and multiple listing-syndication sites that blast your listing across the internet. We also advertise on our exclusive showing appointment website where you can schedule your showing and apply for properties online, at your convenience.

• I would like to manage my property myself. Can you help me find a resident?

  Yes, we call this our “Procurement-Only” service option. We will find and screen well-qualified resident, prepare the lease, and collect the required move-in funds. We then turn the lease and security deposit over to you and you assume management responsibilities for the lease term.

• Should I rent or sell my home?

  This is a popular discussion point in our given economy. If you are undecided on renting versus selling then consider this scenario: Why not market your home for sale and rent at the same time? PURE Property Management of North Carolina has the resources and relationships with top producing Real Estate Agents to help you market your home for sale while searching for a well-qualified resident at the same time. We will refer you to a top producer at no charge to you to ensure you have the absolute best resources to assist you in your real estate needs. When the best first option, Buyer or Renter, comes along then simply terminate the other option.

• What contracts do you use with investors and residents?

  Master agreements that have been reviewed by PURE Property Management's legal counsel are used and are compliant across the States where business is held.

• What fees will you charge me?

  Full-service Management
  We offer a comprehensive full-service property management program specifically designed for investors. We understand that property management is a demanding and time-consuming job, and we are passionate about taking care of all the necessary tasks on your behalf. Our management fee is 10% of the monthly rent collected. We offer special rates for active-duty military personnel, veterans, and investors with multiple properties. We value your service and investment, and we are happy to discuss customized pricing options for you.

  For "Procurement-Only" Service
  Resident Procurement involves advertising, showing, finding, preparing the lease documents, collecting move-in funds and placing a well-qualified resident in your property. Once a qualified applicant is found, the lease documents will be prepared for your and the resident’s execution. The first month’s rent will be collected (prorated if a partial month), as well as a full security deposit (equal to one month’s rent). A fee equal to one (1) month’s rent will be charged to you for this service. This fee will be deducted from the collected rent and you will be billed for the difference if partial rent is collected. The resident’s security deposit is released to you to hold for the lease term. There is a one-time marketing fee charge for this service which is paid at contract signing.

• What services are provided in the Turn-Key Property Management service option?

  Property advertising, finding and screening a qualified resident, preparing and executing the lease, performing pre- and post move-in inspections, collecting rent, collecting and holding the security deposit, disbursing monies to the owner, handling all maintenance issues, evicting (if necessary), and responding to any and all resident / 3rd party issues.

• When and how do you disburse payments to homeowners / landlords?

  All rent is due on the 1st of the month, unless stated differently in the terms of the lease agreement. Clients are paid after rent is collected and cleared. Owner draws are processed on the 10th, 15th and 25th. If these dates fall on a weekend or holiday, owner draws will be processed the next business day. Please keep these dates in mind when scheduling your monthly mortgage payments. A monthly statement will be posted to the online owner portal after month end and will include all income, expenses and owner draws collected and disbursed during the month. Owner draw payments are dispersed via direct deposit to a checking or savings account of your choosing. There is no additional charge to our clients for this service. Should you require a printed check, we can provide that but a $25 service fee will be charged.